Cotton.Go’s Electronic Service Quality Improvement Using Importance Performance Competitor Analysis Approach
نویسندگان
چکیده
منابع مشابه
Measuring Service Quality in Islamic Banking: Importance-Performance Analysis Approach
Since the introduction of Islamic bank, the intense competition in the banking industry has been increased exponentially. Islamic banks are not only competing among other Islamic banks providers but also with conventional banks which have offered Islamic windows as an alternative to their customers. As many banks started to offer Islamic banking services/products to the customers, one of the im...
متن کاملImportance-performance Analysis of Retail Website Service Quality
This study intends to empirically explore the customer’s perceived ranking of the importance of a range of on-line services, and their perceptions of the retailers’ performance in delivering these services. An online questionnaire survey has been conducted to gather the data from respondents. The data was analysed using Importance-Performance Analysis (IPA). The findings suggest areas of e-serv...
متن کاملImproving the Quality of Clinical Dental Services using the Importance-Performance Analysis (IPA) Approach and Interpretive-Structural Modeling (ISM)
Introduction: The expansion of activities and performance areas of organizations, modern management issues mean that organizations are no longer satisfied with success in only a limited number of indicators. Mathematical models thus formed and gradually are developed for the assessment of organizations and provide the right tools. This study is conducted to provide a model for improving the ...
متن کاملMeasuring the Service Quality of Community Development Associations Using Importance-Performance Analysis
A community development association (CDA) has been established in every village or neighborhood in Taiwan. The purpose of CDAs is to enhance residents’ living quality. The services provided by CDAs should fulfill and even exceed residents’ expectations, and the performance of these services should be approved by the residents. When their expectations are not met, residents become dissatisfied w...
متن کاملApplying Importance-Performance Analysis as a Service Quality Measure in Food Service Industry
As the global economy becomes a service oriented economy, food service accounts for over 20% of service revenue, with an annual growth rate of more than 3%. Compared to physical products, service features are invisible, and the production and sale occurs simultaneously. There is not easy to measure the performance of service. Therefore, the service quality of catering services is considered to ...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
ژورنال
عنوان ژورنال: International Journal of Innovation in Enterprise System
سال: 2021
ISSN: 2580-3050
DOI: 10.25124/ijies.v5i01.103